FAQ
How can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it by contacting our customer service team. After this period, changes may not be possible.
What do I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and photos of the item. We will assist you with a replacement or refund.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options such as every National Bank, Apple Pay and Google Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information during the transaction process.
How do I find the right size for hiking clothes?
Each product page includes a size chart to help you find the perfect fit. For more detailed information, please refer to our sizing guide or contact customer support for assistance.
Are your camping and hiking products environmentally friendly?
We are committed to sustainability and offer a range of eco-friendly products. Look for the "eco-friendly" label on our "About Us" pages for more information about sustainable materials and practices.
Can I get more information about a specific product?
Yes, each product page provides detailed information, including materials, care instructions, and customer reviews. If you need further details, please contact our customer service team.
How do I return an item?
To return an item, please follow these steps:
- Contact our customer service team to initiate the return process.
- Repack the item securely in its original packaging.
- Attach the return label provided by our customer service.
- Drop off the package at your nearest post office or arrange for a pickup.
Once we receive and inspect the returned item, we will process your refund or exchange. Please allow up to 3-8 business days for the refund to be credited to your account.
What is your return policy?
We accept returns within 14 days of receiving the product. Items must be unused, in their original packaging, and with all tags attached. Note that some sale items may have different return policies.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-10 business days to process the return and issue a refund to your original payment method.
Can I exchange an item?
Yes, we offer exchanges for different sizes or colors. Please follow the return process and specify that you would like an exchange rather than a refund.
Do you offer international shipping?
Yes, we ship to most countries across Europe. If you would like to recommend a country where we currently don't ship, please email our customer support.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
How can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it by contacting our customer service team. After this period, changes may not be possible.
What do I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and photos of the item. We will assist you with a replacement or refund.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options such as every National Bank, Apple Pay and Google Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information during the transaction process.
How do I find the right size for hiking clothes?
Each product page includes a size chart to help you find the perfect fit. For more detailed information, please refer to our sizing guide or contact customer support for assistance.
Are your camping and hiking products environmentally friendly?
We are committed to sustainability and offer a range of eco-friendly products. Look for the "eco-friendly" label on our "About Us" pages for more information about sustainable materials and practices.
Can I get more information about a specific product?
Yes, each product page provides detailed information, including materials, care instructions, and customer reviews. If you need further details, please contact our customer service team.
How do I return an item?
To return an item, please follow these steps:
- Contact our customer service team to initiate the return process.
- Repack the item securely in its original packaging.
- Attach the return label provided by our customer service.
- Drop off the package at your nearest post office or arrange for a pickup.
Once we receive and inspect the returned item, we will process your refund or exchange. Please allow up to 3-8 business days for the refund to be credited to your account.
What is your return policy?
We accept returns within 14 days of receiving the product. Items must be unused, in their original packaging, and with all tags attached. Note that some sale items may have different return policies.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-10 business days to process the return and issue a refund to your original payment method.
Can I exchange an item?
Yes, we offer exchanges for different sizes or colors. Please follow the return process and specify that you would like an exchange rather than a refund.
Do you offer international shipping?
Yes, we ship to most countries across Europe. If you would like to recommend a country where we currently don't ship, please email our customer support.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.